We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers. 

How to Initiate A Refund 
In case you are unsatisfied with the received purchase, we ask you to reach us at info@solidcharm.com with your order details, and we shall email you back the details of the return shipping process. Please do not send anything back to us without contacting us first as we will not issue a refund in this scenario. All refunds must be pre approved. 

Returns
we are happy to assist you with returns subject to the following criteria:
⦁ The products should be purchased from solidcharm.com and not from any other retailer be it online or offline.
⦁ Return request should be raised within 30 business days. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period. 
⦁ Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
⦁ Product should reach us in new, sellable, and unworn condition in original packaging.
⦁ Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in cases that we send a wrong product or wrong size will we accept a return.
⦁ We do not accept returns on products that are received correctly from an order. Please check that you are ordering correct size/style before you purchase
⦁ We do not accept returns on any wedding dresses for any reason as they are custom made to order
⦁ All returns are at our discretion.


Delay in receiving the order 
If you don't receive your products and you can't track it, we recommend reaching us by email so that we can assist you with right details.  
 
⦁ you will not be entitled to any cash refunds as per our policy.
⦁ Return will only be made in form of credit to your Bank/PayPal account. 

Damaged, Wrong product, Exchanges
Post receipt of the returned Products, our team will inspect the item. Once approved as an eligible return, we will initiate the refund for your transaction and in case of an exchange we will update your details and ship you the right products. In either scenario, your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item. 

⦁ Depending on your location, the time it may take for your exchanged product to reach you, may vary.
⦁ Please consider using a tracking number on all returns as we don't guarantee that they will reach us.

Refunds:
We may provide Refunds in the event of:
(i) Cancellation by Customer on solidcharm.com
(ii) In certain situations, partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 30 days after delivery)
(iii) Return of products purchased by the Customer, subject to eligibility for return.
(iv)Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds Policy 
⦁ If you have paid using a credit card, a refund will be credited to your credit card account, within 5 to 7 business days. 
⦁ If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days.
⦁ However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
⦁ The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
⦁ Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.

Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status. 
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines provided by the banks. 

Special Note
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual color. Customers are requested to read all the details and disclaimer on the product page before placing the order. Any questions please let us know before purchase.