Refund and Return Policy

We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers. 

How to Initiate A Refund 
In case you are unsatisfied with the received purchase, we ask you to reach us at info@solidcharm.com with your order details, and we shall email you back the details of the return shipping process. Please do not send anything back to us without contacting us first as we will not issue a refund in this scenario. All refunds must be pre approved. 

 

Returns/Refunds
To keep our prices low we do not accept returns or refunds for any reason unless the error was on our part (wrong item, wrong size, etc...). We do realize sizes/colors do vary so please contact us before ordering with any questions. All items must be in new and unworn condition to receive a refund.

We can custom make the dresses to your particular size and shape but please send in your dimensions in the order notes as no custom dimensions will be added after the order has been processed.

We will not refund or except returns for delayed shipping times. Please contact us with any shipping questions prior to ordering.

Shipping
Please contact us for shipping return address

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds Policy 
⦁ If you have paid using a credit card, a refund will be credited to your credit card account, within 5 to 7 business days. 
⦁ If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days.
⦁ However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
⦁ The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
⦁ Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.

Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status. 
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines provided by the banks.